Shipping and Returns
All of our deliveries are shipped by overnight courier. Please allow up to 3 working days to receive your order.
We regret that we are presently unable to ship frozen (raw) goods as we are not able to guarantee the temperature control of these items in transit at a reasonable cost to our customers.
For customers in Wirral postcode areas CH41 to CH66, Liverpool and Warrington, Widnes, St Helens and Runcorn postcode areas WA1 to WA12 the shipping cost will be £5 inclusive of VAT per 40 kilos (enough to cover 2 bags of CSJ).
For customers in all other postcode areas the National Shipping cost will be £7.50 inclusive of VAT per 20 kilos.
We are able to deliver anywhere in the UK Mainland (excluding Highlands and Islands). We regret that we are not able to deliver outside the UK mainland.
Trade and Wholesale Orders
For larger volume orders, wholesale or trade enquiries please don't hesitate to contact us by telephone or email.
Collections
Our depot in central Birkenhead is open to trade and public.
You can find us at
Unit 90, Appin Road, Argyle Industrial Estate, Birkenhead, Wirral, CH41 9HH
Tel. 0151 647 3177.
We are close to Birkenhead Central Station, Birkenhead Tunnel and main transport routes, with free parking on site.
Please ask for help with lifting - it is part of our service to lift heavy bags from the shelves and load them into your car.
We offer a safe, Contact-Free Collection Service for customers who want it. Please order on line and telephone us when you are outside our depot. We will bring out your order and load it straight into your car.
Returns
We hope you will be delighted with your purchase and our service to you. If you have any problem whatsoever with your delivery or if anything is not to your complete satisfaction, please tell us straight away
You should expect to receive your products in good condition. If you believe that they are deficient in any way please contact us as soon as possible to explain the problem and return them to us in their original packaging.
We will liaise with the manufacturer on your behalf to investigate the problem and if the goods are found to be deficient then you will receive a full refund.
We will not be responsible for any damage or deficiency that is caused by incorrect storage or failure by you to provide accurate delivery information.
Terms and Conditions
All sales, deliveries, collections and returns are subject to our Terms and Conditions. These may be updated from time to time. The current version will be published on our website or available in hard copy if requested.